Responsible Gaming

Introduction

At William Hill, we believe that gambling should be an entertaining activity, not a way to earn money or solve financial problems. If you're finding yourself gambling to make money, it's time to reassess your relationship with gambling and seek support.

Responsible gambling means:

• Playing only with money you can afford to lose
• Viewing any winnings as a bonus, not income
• Setting strict limits and sticking to them
• Taking regular breaks
• Never using gambling as an escape from problems

Age Verification

You must be 18 years of age or older to gamble with William Hill in the United Kingdom. Gambling is strictly prohibited for anyone under the legal age. If you are under 18, please do not attempt to access or use any gambling services.

Parents and guardians: If you're concerned about underage gambling, speak to young people about the risks and encourage responsible behaviour.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Be aware of these warning signs in yourself or others:

• ☐ Gambling with increasing amounts of money to achieve the same excitement
• ☐ Repeatedly trying to cut back or stop gambling without success
• ☐ Chasing losses by gambling more to recover money lost
• ☐ Hiding gambling activities or lying about the extent of gambling
• ☐ Gambling as a way to escape problems, anxiety, or depression
• ☐ Neglecting family, work, or education due to gambling
• ☐ Borrowing money or getting into debt to gamble
• ☐ Experiencing irritability or restlessness when trying to reduce gambling
• ☐ Jeopardizing relationships or opportunities because of gambling
• ☐ Feeling a sense of desperation or hopelessness related to gambling losses

If you recognise any of these signs, please seek help immediately.

Self-Help Tools

William Hill provides a range of tools to help you gamble responsibly:

• Deposit Limits: Set a maximum amount you're willing to deposit within a specific time period (daily, weekly, or monthly).
• Loss Limits: Set a maximum amount you're prepared to lose over a set period.
• Reality Checks: Enable reminders that pop up during your gaming session to encourage you to take a break and reflect on your play.
• Time Limits: Set time limits for your gaming sessions.
• Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel your gambling is becoming problematic.

Log into your William Hill account to access these tools and adjust your preferences at any time.

Support Organisations in the UK

If you're struggling with gambling, professional help is available. Please reach out to one of these trusted organisations:

International Support Resources

If you're based outside the UK, the following organisations provide support in your region:

Call to Action

If you are experiencing problem gambling or believe your gambling is out of control, please seek help immediately. There is no shame in asking for support—professional organisations exist to help you regain control.

Contact GamCare or GamStop today. They are free, confidential, and available to support you.

Remember: Gambling should be fun. If it stops being fun, it's time to stop.